FAQ
Frequently Asked Questions
You can purchase on our website using a debit or credit card. We additionnaly offer support for Paypal, Amazon Pay, Apple Pay, and Google Pay. You can chose these payment methods at checkout.
We currently only support the following currencies for charging our customers in their local currencies: USD, CAD and EUR. If your credit or debit card use another currency, then you will be charged in USD, CAD or EUR, depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose.
We accept 3 times payment thank to our partner Affirm. You will be able to chose that payment option on checkout.
We have created a referral program to thank our customers for referring their friends and family. To refer someone, you will first need to have an account on our online store. After that you can head to your profile page to get your personalized referral link. Any of your friend who decides to place their first order using your referral link will get enjoy a 20% discount. In return you will be credited to 20% too for helping us spread the word. For more information, please refer to our referral program terms & conditions.
We currently don't have any physical stores under our brand name. However, we do have several distributors in Europe, the US and Canada. The full list of stores that resell our products can be found on our stores locator map.
We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions: - The item must have been sold on our online store - The item shouldn't have been used in any way - The return or exchange request is made within 28 days of delivery - The return is made within 14 days of the return or exchange request If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.